FAQs

General Questions:

Can I change my order?

-Due to limited inventory all sales are final once placed.

-If you would like to change your shipping address please contact us within the first 24 hours of the order being placed for any address updates otherwise the process cannot be done. 

-If you have any food allergens it is your responsibility to reach out to our email "thebakery@thekitchenbruja.net" as well read all the ingredients prior to placing your order.

Where do you ship?

-We are currently shipping in the United States of America.

How long will it take to ship to me?

-Once you place your order it takes about 5-10 business days to process. Excludes holidays and weekends. Business days monday-friday.

-Standard USPS priority shipping usually takes about 1-3 days to ship after items have been processed. You will receive an update via email once your item has been shipped. As much as we would like to compete with bigger corporations, we do not operate on prime time. Your patience is very much appreciated. 

What happens if my package is missing items or arrives damaged?

-If you come across this issue please feel free to contact us via email (never dm) within the first 48 hours once your order has been delivered so we can follow up with either a partial refund or another shipment. Please include a photo of the item as is.

Can I exchange an item?

No, all sales are final once items arrive to your home. Under no circumstances will we allow exchanges. Only if your items has arrived damaged or are missing will this option be available. 

How do I store items?

Due to items being perishable it's best to refrigerate upon arrival. You can store items in fridge for up to a 7-14 days and in freezer for about 2-3 months for a longer shelf life. Since these items are all from scratch, they do not have preservatives like regular store bought baked goods. Once items are in your possession, it is your responsibility to store them properly.

For any other questions, comments or concerns

please feel free to contact us via email: thebakery@thekitchenbruja.net